How I can help you

Customer Service Leadership: Establishing a customer service team, setting goals and best practices for associate engagement and document retention

Project Management: Using project management methodology and excel to manage and track your business plan activities and beyond

Budgeting: Providing an overview of potential budgetary considerations and re-forecasting to increase accuracy. 

Problem Solving: Maintaining a network of "subject matter experts" to assist with unexpected challenges or questions

Training: Creating interactive and collaborative training material to support new processes and systems within your business.

Contingency Planning: In the event of an outage, technology concerns, weather emergency etc., having a well outlined contingency plan is always helpful. 



Areas of Expertise
  • Business Strategy & Planning
  • Business Operations

Industry Experience
  • Accommodation & Food Services
  • Retail & Wholesale Trade


Middleburry College: Bachelor of Arts in French 

Carolyn West

Communication Methods

  • In Person
  • Phone